COVID-19 - Important Information
Learn about the prevention measures we have implemented for your safety →

Announcement to our customers

Prevention Measures

At Canto del Sol Puerto Vallarta, guest safety has and will always be our first priority.

These new protocols further elevate our standards of quality and cleanliness, enabling you to vacation with the ultimate peace of mind.

  • The resort is operating under the strictest health and safety measures established by the World Health Organization (WHO).
  • The rooms are being cleaned with certified products, all knobs will be cleaned every hour, the room floors are cleaned with germicide, the bedding has entered a process of higher temperature to eliminate any germs and increased chlorine, at the end of the cleaning of each room will be sanitized with ozone (chemical agent) to eliminate any virus or bacteria, 30 minutes later you can use the rooms.
  • All our guests as collaborators will go through a special sanitizing filter to eliminate any virus or bacteria, such as a sprayer and mats with chemical solutions to ensure a safer space.
  • Our check in will be individual, our reception will have a glass to ensure your safety and that of our staff, our guests’ luggage will go through cleaning process before being taken to their rooms.
  • The common areas will be sanitized every 40 minutes with a special ozone spray, which provides security and disinfects up to 200m2 with each spray, the beds will have the cleaning process.
  • Restaurants and bars; At the entrance of each center of consumption there is a dispenser of antibacterial gel, during the neccesary time we have eliminated the buffet service, from today it will be a la carte to avoid that the clients have contact with utensils and food, the table of the guests will be separated considerably.
  • The washing process of cutlery and crockery will be based on high temperature.
  • In case of detecting any client with fever or symptoms of COVID-19, the resort medical service will be immediately notified for the diagnosis.

For any details we invite you to call our reservation department at (322) 226 01 23 ext: 4162 or our website www.cantodelsol.com.

We trust that this contingency will soon be recovered.

Kind regards Commercial Management