Frequently Asked Questions

Food and Beverage

What food and drink options do the bars and restaurants offer?+

Do you offer a kids' menu?+

Does the meal plan include alcoholic beverages?+

Do the prices include taxes and gratuities?+

Common and Recreational Areas

What pools and safety services are available in the recreational areas?+

What beach and relaxation facilities do you offer?+

Are there designated smoking areas?+

Do you have a gym?+

Do you have accessibility for guests with disabilities?+

Do you offer connecting rooms?+

Do you offer shows or entertainment activities?+

Do you have a Kids Club?+

Do you have parking?+

Do you organize excursions or tours?+

Rooms

What is the hotel's rating and capacity?+

Do the rooms have air conditioning?+

What equipment do the rooms have?+

What bathroom amenities are provided in the rooms?+

What is the maximum capacity of the rooms?+

From what age do children pay?+

Services and Policies

Do you offer a Day Pass?+

What is the cost per extra person?+

Do you provide medical service or a first aid kit?+

What are the costs for early check-in and late check-out?+

Do you offer luggage storage?+

Is Wi-Fi free?+